Refund Policy
Refund Policy
The refund policy defines the rules for contract withdrawal, refunds and complaints related to services provided within the CNC Passport platform, in particular digital services and skills verification/certification services.
In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827),
a buyer who is a consumer within the meaning of Article 221 of the Civil Code
has the right to withdraw from a distance contract without giving any reason within 14 calendar days.
For services provided via CNC Passport, this period is generally calculated from the date of conclusion of the Agreement (e.g. payment) or from the date of commencement of service delivery, depending on the nature of the service and applicable regulations.
To meet the deadline, it is sufficient to send the statement before the expiry of the period.
The request/withdrawal statement may be submitted via any remote communication channel, including:
- e-mail to: info@mebleos.com
- in writing to: ul. Żwirki i Wigury 9/2, 81-391 Gdynia, Polska
- via the support system (if available).
The Operator shall promptly send confirmation of receipt of the withdrawal statement to the e-mail address provided by the consumer.
1. Scope of the Refund Policy (what is eligible for refund)
1.1. The refund policy applies in particular to CNC Passport services such as:
- paid verification/certification of CNC employee skills,
- additional services within the platform,
- other digital services offered by the Operator.
1.2. CNC Passport is a digital service and generally does not include the sale of physical goods. If such sales are introduced in the future, the rules may be extended.
2. Costs related to withdrawal
The consumer has the right to withdraw without costs, except for:
- additional costs resulting from choosing a payment or delivery method other than the standard one,
- costs arising from legal regulations or payment operator policies.
3. Exclusion of the right of withdrawal
The right of withdrawal does not apply, among others, to:
- services fully performed with the consumer’s consent,
- digital content not supplied on a tangible medium if performance began with consent,
- services whose price depends on financial market fluctuations,
- personalised products,
- other statutory exclusions.
Explanation for CNC Passport:
The service may begin immediately after payment. If the consumer agrees before the 14-day period expires, the right of withdrawal may be lost.
4. Refunds – deadlines and method
4.1. The Operator shall refund payments no later than 14 days from receiving the withdrawal statement, subject to point 3.
4.2. Refunds will be made using the same payment method, unless otherwise agreed.
4.3. Processing time may depend on the bank or payment operator.
5. Complaints
5.1. If the digital service is not performed correctly, the User has the right to submit a complaint.
5.2. Complaints should be sent to: info@mebleos.com with a description of the problem.
5.3. The Operator shall process complaints within 14 working days.
5.4. Possible solutions include continuation of service, restarting verification, technical correction, partial refund or full refund.
6. When a refund may be refused
- the service has been fully performed,
- digital content was started with consent,
- the result/report has been delivered,
- the withdrawal request was submitted after the deadline,
- serious violation of rules by the User.
7. Proof of purchase
A payment confirmation or other purchase document is required.
8. Contact details
Administrator/Operator: MEBLEOS Anton Laufer
Address: ul. Żwirki i Wigury 9/2, 81-391 Gdynia, Polska
NIP: 5862379164, REGON: 52169094
E-mail: info@mebleos.com
For services provided via CNC Passport, this period is generally calculated from the date of conclusion of the Agreement (e.g. payment) or from the date of commencement of service delivery, depending on the nature of the service and applicable regulations.
To meet the deadline, it is sufficient to send the statement before the expiry of the period.
The request/withdrawal statement may be submitted via any remote communication channel, including:
- e-mail to: info@mebleos.com
- in writing to: ul. Żwirki i Wigury 9/2, 81-391 Gdynia, Polska
- via the support system (if available).
The Operator shall promptly send confirmation of receipt of the withdrawal statement to the e-mail address provided by the consumer.
1. Scope of the Refund Policy (what is eligible for refund)
1.1. The refund policy applies in particular to CNC Passport services such as:
- paid verification/certification of CNC employee skills,
- additional services within the platform,
- other digital services offered by the Operator.
1.2. CNC Passport is a digital service and generally does not include the sale of physical goods. If such sales are introduced in the future, the rules may be extended.
2. Costs related to withdrawal
The consumer has the right to withdraw without costs, except for:
- additional costs resulting from choosing a payment or delivery method other than the standard one,
- costs arising from legal regulations or payment operator policies.
3. Exclusion of the right of withdrawal
The right of withdrawal does not apply, among others, to:
- services fully performed with the consumer’s consent,
- digital content not supplied on a tangible medium if performance began with consent,
- services whose price depends on financial market fluctuations,
- personalised products,
- other statutory exclusions.
Explanation for CNC Passport:
The service may begin immediately after payment. If the consumer agrees before the 14-day period expires, the right of withdrawal may be lost.
4. Refunds – deadlines and method
4.1. The Operator shall refund payments no later than 14 days from receiving the withdrawal statement, subject to point 3.
4.2. Refunds will be made using the same payment method, unless otherwise agreed.
4.3. Processing time may depend on the bank or payment operator.
5. Complaints
5.1. If the digital service is not performed correctly, the User has the right to submit a complaint.
5.2. Complaints should be sent to: info@mebleos.com with a description of the problem.
5.3. The Operator shall process complaints within 14 working days.
5.4. Possible solutions include continuation of service, restarting verification, technical correction, partial refund or full refund.
6. When a refund may be refused
- the service has been fully performed,
- digital content was started with consent,
- the result/report has been delivered,
- the withdrawal request was submitted after the deadline,
- serious violation of rules by the User.
7. Proof of purchase
A payment confirmation or other purchase document is required.
8. Contact details
Administrator/Operator: MEBLEOS Anton Laufer
Address: ul. Żwirki i Wigury 9/2, 81-391 Gdynia, Polska
NIP: 5862379164, REGON: 52169094
E-mail: info@mebleos.com